Effective Date: May 13, 2026
Last Updated: May 13, 2026
Welcome to Dentson.
These Terms of Service (“Terms”) govern your access to and use of the Dentson website, products, services, customer accounts, and other features offered through our online store.
Throughout these Terms, the terms “Dentson,” “we,” “us,” and “our” refer to Dentson and the legal entity operating this website.
By visiting our website, creating an account, placing an order, purchasing a product, submitting content, or otherwise using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. Online Store Terms
By using this website, you represent that you have reached the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or other harmful technologies through our website.
Any violation of these Terms may result in suspension or termination of access to our services.
2. General Conditions
We reserve the right to refuse service, cancel transactions, restrict access, or terminate accounts where reasonably necessary, including in cases involving:
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Suspected fraud
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Unauthorized payment activity
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Abuse of our website or services
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Violation of these Terms
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Incorrect or misleading information
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Security risks
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Unlawful activity
We may update, modify, suspend, or discontinue parts of our website or services at any time where reasonably necessary.
3. Product Information
We make reasonable efforts to display our products, specifications, colors, dimensions, features, and images as accurately as possible.
However, colors and product appearance may vary depending on:
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Screen settings
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Lighting conditions
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Photography
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Manufacturing batches
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Product updates
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Device displays
Minor differences that do not materially affect the normal use or functionality of a product may occur.
We reserve the right to update product designs, packaging, specifications, accessories, or other details when necessary.
4. Oral Care Product Information
Dentson products are intended for personal oral care and should be used according to the instructions supplied with the specific product.
Information available on our website, including articles, FAQs, product descriptions, oral-care tips, and other educational content, is provided for general informational purposes.
It is not intended to replace professional dental, medical, or healthcare advice.
If you have a dental condition, medical condition, recent oral surgery, unusual pain, persistent bleeding, or concerns about whether a particular oral-care product is appropriate for you, please consult an appropriate healthcare or dental professional.
Always follow the instructions provided with your specific Dentson product.
5. Orders
Placing an order through our website constitutes an offer to purchase the selected products.
Your order is not necessarily considered finally accepted until payment has been successfully processed and the order has been accepted for fulfillment.
After placing an order, you may receive an order confirmation email.
We reserve the right to reject or cancel an order in circumstances including:
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Payment authorization failure
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Suspected fraud
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Pricing or product information errors
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Inventory problems
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Shipping restrictions
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Incorrect customer information
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Orders that violate applicable law or these Terms
If we cancel an order after payment has been collected, we will arrange an appropriate refund for the cancelled portion.
6. Prices and Payment
Product prices are displayed on our website in the currency applicable to your selected market or checkout settings.
Prices may change from time to time without prior notice.
The price applicable to your order will generally be the price displayed at checkout when your order is submitted.
Available payment methods will be displayed during checkout and may vary depending on your country or region.
Payment may be processed through Shopify and authorized third-party payment providers.
You agree to provide current, complete, and accurate billing and payment information when placing an order.
7. Promotions and Discount Codes
From time to time, Dentson may offer:
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Discount codes
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Limited-time promotions
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Free shipping promotions
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Product bundles
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Special offers
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Seasonal campaigns
Unless otherwise stated, promotions:
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Cannot be exchanged for cash
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May be subject to eligibility requirements
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May have expiration dates
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May apply only to selected products or markets
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May not be combined with other promotions
We reserve the right to modify or end promotional offers where permitted by law.
8. Order Processing
Orders are typically processed within 1–2 business days after payment has been confirmed.
Orders placed on weekends, public holidays, or during periods of unusually high order volume may require additional processing time.
Processing time is separate from shipping and delivery time.
9. Shipping and Delivery
Dentson ships to selected countries and regions worldwide.
Available shipping methods and shipping charges are displayed at checkout based on your delivery address and available delivery services.
Most orders are estimated to arrive within 7–15 business days after shipment.
Delivery times are estimates and may be affected by circumstances including:
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Customs inspections
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Carrier delays
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Public holidays
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Severe weather
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Local delivery conditions
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Remote destinations
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Transportation disruptions
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Events beyond our reasonable control
Dentson will make reasonable efforts to assist customers with tracking and after-sales support if a delivery issue occurs.
For complete details, please review our Shipping Policy.
10. Customs, Duties and Taxes
Unless otherwise specifically stated, Dentson will generally be responsible for applicable customs duties, import taxes, and related fees associated with delivery.
After completing payment, customers can normally wait for their package to be delivered without arranging additional customs payments themselves.
However, certain destinations may have unusual customs requirements, additional local fees, special import restrictions, or other circumstances outside our standard shipping arrangements.
If this applies to your order, we will contact you as soon as reasonably possible after your order is placed and provide relevant information.
11. Order Tracking
After your order has shipped, we may send you shipping confirmation and tracking information.
Tracking information may take approximately 24–48 hours after shipment to become available or update in the carrier's tracking system.
Tracking estimates do not constitute guaranteed delivery dates.
12. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review your:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal code
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Country
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Telephone number
before submitting your order.
If you discover an address error, please contact us as soon as possible.
Once an order has shipped, we may not be able to modify the delivery address.
Additional costs caused by an incorrect or incomplete address may be the customer's responsibility where appropriate.
13. Lost or Damaged Packages
We recommend recording a complete unboxing video when opening your package, especially for orders involving multiple products or accessories.
If an order:
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Appears to be lost
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Arrives damaged
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Contains an incorrect item
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Is missing an item
please contact Dentson Customer Support as soon as reasonably possible.
We may request:
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Your order number
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Photos of the package
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Photos of the product
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Shipping label photos
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An unboxing video
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Other information reasonably necessary to investigate the issue
We will review the situation and provide appropriate after-sales assistance.
14. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Return & Refund Policy.
Before requesting a return or refund, please review that policy carefully.
Products may need to satisfy specific return conditions, including requirements relating to:
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Return period
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Product condition
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Original packaging
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Accessories
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Proof of purchase
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Hygiene and personal-care considerations
Nothing in these Terms is intended to limit any mandatory consumer rights that apply to you under applicable law.
15. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
We may be able to cancel an order before processing or shipment begins.
Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the Return & Refund Policy may apply instead.
16. Customer Accounts
Certain features may require or allow you to create a customer account.
You are responsible for:
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Providing accurate account information
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Keeping your login credentials secure
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Protecting your account from unauthorized access
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Notifying us if you believe your account has been compromised
We reserve the right to restrict or suspend accounts involved in fraud, abuse, security threats, or violations of these Terms.
17. Product Reviews and User Content
Customers may be able to submit:
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Product reviews
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Star ratings
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Photos
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Videos
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Questions
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Comments
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Other user-generated content
Where available, certain reviews may be identified as Verified Purchase reviews when the review platform is able to confirm that the reviewer purchased the relevant product.
By submitting content to Dentson, you confirm that:
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The content reflects your genuine experience or opinion
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You have the right to submit the content
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The content does not infringe another person's rights
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The content does not contain unlawful or harmful material
You must not submit:
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Fake or misleading reviews
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Spam
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Threatening or abusive content
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Unlawful content
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Content containing another person's private information without permission
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Copyrighted material you do not have permission to use
Where legally permitted, you grant Dentson a non-exclusive, worldwide, royalty-free license to display and use submitted reviews and related user-generated content in connection with our website, customer experience, and marketing.
We may moderate, reject, or remove content that violates these Terms or applicable law.
We will not intentionally alter the meaning of a genuine customer review.
18. Intellectual Property
Unless otherwise stated, the content available through the Dentson website—including:
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Dentson branding
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Logos
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Product photography
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Product descriptions
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Graphics
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Videos
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Website design
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Written content
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Marketing materials
is owned by Dentson, licensed to Dentson, or otherwise used with permission.
You may not copy, reproduce, distribute, modify, sell, commercially exploit, or use our intellectual property without prior authorization, except where permitted by applicable law.
19. Prohibited Uses
You may not use our website or services:
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For unlawful purposes
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To violate applicable laws or regulations
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To infringe intellectual property rights
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To harass, abuse, harm, or discriminate against others
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To submit false information
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To upload malicious software
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To collect personal information unlawfully
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To send spam
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To interfere with website security
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To scrape or access our website through unauthorized automated means
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To conduct fraudulent transactions
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To impersonate another person
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To manipulate customer reviews or ratings
We may terminate or restrict access when these rules are violated.
20. Third-Party Services and Links
Our website may contain or use services provided by third parties, including:
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Shopify
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Payment processors
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Shipping carriers
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Review platforms
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Analytics providers
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Social media services
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WhatsApp
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Other external websites or applications
Third-party services are governed by their own terms and privacy policies.
Dentson does not control all third-party websites and is not responsible for their independent practices, content, availability, or services except to the extent required by applicable law.
21. Privacy
Your submission and use of personal information through our website is governed by our Privacy Policy.
Please review the Privacy Policy to understand how we collect, use, disclose, and protect personal information.
22. Errors, Inaccuracies and Omissions
Occasionally, information on our website may contain:
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Typographical errors
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Incorrect pricing
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Product description errors
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Availability errors
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Shipping information errors
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Promotional errors
We reserve the right to correct errors, update information, or cancel affected orders where reasonably necessary and permitted by law.
If an error materially affects an order you have already placed, we will make reasonable efforts to contact you.
23. Disclaimer of Warranties
We aim to provide reliable products and services, but website availability cannot be guaranteed at all times.
To the maximum extent permitted by applicable law, our website and online services are provided on an “as available” basis.
Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded or limited in your jurisdiction.
24. Limitation of Liability
To the maximum extent permitted by applicable law, Dentson will not be liable for indirect, incidental, special, consequential, or similar losses arising solely from the use or inability to use our website or services.
This limitation does not apply where liability cannot legally be excluded or limited, including where applicable consumer protection law provides otherwise.
Nothing in these Terms is intended to exclude liability for matters for which exclusion would be unlawful.
25. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Dentson and its applicable affiliates, officers, employees, service providers, and partners harmless from claims arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
26. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in effect.
27. No Waiver
If Dentson does not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision.
28. Governing Law
These Terms and any separate agreements through which we provide services will be governed by the laws applicable to the legal entity operating Dentson, subject to any mandatory consumer protection laws that apply to customers in their country or region.
Legal jurisdiction / governing law: [INSERT YOUR COMPANY'S REGISTERED JURISDICTION]
Nothing in this section removes any mandatory consumer rights or legal protections that cannot lawfully be waived.
29. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
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Our products
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Our website
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Our services
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Our business practices
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Applicable laws or regulations
The latest version will be posted on this page.
When these Terms are updated, the Last Updated date at the top of the page will be revised.
Continued use of our website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
30. Entire Agreement
These Terms, together with our:
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Privacy Policy
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Shipping Policy
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Return & Refund Policy
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Other policies displayed on our website
constitute the applicable agreement between you and Dentson regarding your use of our online store and services, subject to any additional mandatory rights under applicable law.
31. Contact Us
If you have questions about these Terms, your order, or Dentson services, please contact us.
Dentson Customer Support
Email:
WhatsApp: info@dentson.net
Whatsapp: +86 13860174233
Legal Business Name: Mingxin Trading Co., Ltd.
Business Address: Unit D07, 8/F, Kai Tak Factory Building Phase 2, 99 King Fuk Street, San Po Kong, Hong Kong